Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to services and purchases made on Tiles Text.

2. Digital Products and Subscriptions

Subscription Services

If you purchase a subscription plan:

• 7-Day Guarantee: You may request a full refund within 7 days of your initial purchase if you are not satisfied with our service
• After 7 Days: Refunds are not available for subscription fees already paid
• Cancellation: You may cancel your subscription at any time, and it will remain active until the end of your current billing period

One-Time Purchases

For one-time digital purchases:

• Due to the nature of digital products, all sales are final once the content has been accessed or downloaded
• Refunds may be considered on a case-by-case basis for technical issues preventing access

3. Publisher Program Payouts

For participants in our Publisher Program:

• Earnings are calculated based on verified page views and engagement
• Fraudulent activity will result in forfeiture of all earnings
• Once a payout has been processed and sent, it cannot be reversed
• Disputed earnings must be reported within 30 days of the earning period

4. Free Services

Our free services, including basic account registration and blog access, do not involve any payment and therefore are not subject to refunds.

5. How to Request a Refund

To request a refund:

1. Contact us through our contact page within the eligible refund period
2. Provide your account email and order/transaction details
3. Explain the reason for your refund request
4. Allow up to 5-7 business days for us to review your request

6. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method
• Processing time: 5-10 business days depending on your payment provider
• You will receive an email confirmation when the refund is processed

7. Exceptions

Refunds will NOT be granted in the following cases:

• Violation of our Terms of Service
• Fraudulent activity or abuse of services
• Requests made outside the refund eligibility period
• Services that have been fully rendered or consumed
• Change of mind after the 7-day guarantee period

8. Chargebacks

If you initiate a chargeback or payment dispute without first contacting us:

• Your account may be immediately suspended
• We will provide evidence of service delivery to your payment provider
• Fraudulent chargebacks may result in permanent account termination

9. Contact Us

For refund requests or questions about this policy, please contact us through our contact page. We aim to respond to all inquiries within 48 hours.

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website.